Refund policy
At Lurevaan, we want you to be fully satisfied with your purchase. If you are not completely satisfied, you may request a return or refund under the conditions outlined below.
100-Day Return Policy
You have 100 days from the date of delivery to request a return.
To be eligible for a return:
● The item must be unused and in the same condition that you received it.
● The item must be in its original packaging.
● Proof of purchase (order number or receipt) is required.
Returns requested after 100 days of delivery will not be accepted.
Damaged, Incorrect, or Lost Items
If your order arrives damaged, defective, incorrect, or is lost in transit, please contact us within 7 days of delivery.
To process the claim, customers must provide:
● Photo or video evidence of the issue
● The order number
Once verified, we will offer one of the following solutions:
● A replacement product
● A full refund
● A partial refund where appropriate
In these cases, no return is required.
Change of Mind / Unwanted Items
If you wish to return an item because you no longer want it:
● You may return the item within 100 days of delivery.
● The item must be unused and in resellable condition.
Customers are responsible for return shipping costs, including any customs fees that may apply.
Original shipping costs are non-refundable.
Return Process
To start a return, please contact our support team at:
info@lurevaan.com
Please include:
● Your order number
● Reason for the return
● Photos of the product (if applicable)
Our team will provide return instructions before the item is shipped back.
Returns sent without prior authorization may not be accepted.
Return Shipping Address
Returned items must be sent to our international fulfillment warehouse:
Recipient: Liu Changxing
Address:
No.2 freight elevator on the west side of the 3rd floor, upstairs
Yuantong Express
No. 409, Suxi, Yiwu Town
Zip Code: 310000
Province: Zhejiang
State: Zhejiang
Country: China
Important:
Customers must select a shipping method that does not require recipient-side customs clearance, as our warehouse cannot process such shipments.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
● Refunds will be issued to the original payment method.
● Processing time may take 5–10 business days, depending on your bank or payment provider.
Non-Returnable Items
Certain items cannot be returned, including:
● Used products
● Items damaged due to misuse
● Products returned without original packaging
● Items returned after the 100-day return period
Chargebacks
Customers agree to contact our support team before initiating a chargeback or payment dispute. We are committed to resolving issues quickly and fairly.
Unauthorized chargebacks may result in order investigation and suspension of future purchases.
Contact
For any return or refund inquiries, please contact us:
Email: info@lurevaan.com